se999 Privacy Policy

Definitions and Scope of Application

In this policy, "personal information" refers to any information that can directly or indirectly identify a specific individual — such as name, email address, phone number, bank account details, IP address, and so on.

This privacy policy applies to the main se999 website and all associated sub-services. se999 is not responsible for third-party websites or services.

This policy has been prepared for users in Bangladesh and follows the highest standards of data protection.

What Types of Information We Collect

2.1 Registration and Account Information

When you create an account on se999, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact information
• Residential address
• Preferred language and currency (BDT / Taka)
• User-selected username and password (stored in encrypted form)

2.2 Financial Transaction Information

We collect payment method information for deposit and withdrawal processes. se999 supports a minimum deposit of ৳500 and a minimum withdrawal of ৳800 via bKash, Nagad, and Rocket. All financial information is stored in encrypted form and is not shared with any third party.

2.3 Technical and Usage Information

When you use our platform, the following information may be recorded automatically:

• IP address and device type
• Browser type and operating system
• Pages visited, click history, and session duration
• Geographic location (general, not precise)
• Cookies and session identifiers

2.4 Communication Information

If you contact us via our 24/7 live chat support or email, records of those conversations may be stored — for the purpose of improving service quality and resolving disputes.

Purpose of Data Collection

se999 uses users' personal information only for the following legitimate purposes:

• Account creation, verification, and management
• Financial transaction processing — deposits and withdrawals
• Age verification (meeting the 21+ age requirement)
• Fraud prevention and Anti-Money Laundering (AML) compliance
• Customer service and technical support
• Providing a personalized gaming experience and relevant promotions
• Ensuring platform security and stability
• Meeting legal obligations and maintaining regulatory compliance

se999 never sells your personal information or uses it for unauthorized purposes.

Data Sharing and Third Parties

4.1 When Information May Be Shared

se999 follows a strict privacy policy. However, information may be shared in the following limited circumstances:

• Payment processing services (bKash, Nagad, Rocket) — only the information necessary to complete a transaction
• Technology and cloud service providers — for data storage and processing, under strict agreements
• Legal authorities — in the case of a court order or legitimate investigation
• Fraud prevention agencies — to ensure account security

4.2 Third-Party Service Providers

Our platform includes content from various game providers including Pragmatic Play, Spribe, and JILI. Only the necessary technical information is exchanged with these providers; personal identifying information is not shared.

Cookie Policy

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. se999 uses the following types of cookies:

• Essential cookies: For maintaining login status and managing security tokens — without these, the platform cannot function properly.
• Functionality cookies: For remembering your language preferences and session settings.
• Analytics cookies: For monitoring anonymous user behavior to improve platform performance.

5.2 Cookie Control

You can control or disable cookies through your browser settings. However, disabling essential cookies may disrupt some important platform functions.

Data Security Measures

se999 uses industry-standard security technology to protect your privacy:

• 256-bit SSL (Secure Socket Layer) encryption — on all data transfers
• Encrypted database storage system
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Restricted access — only authorized staff can access personal information
• Anti-fraud system and real-time suspicious activity monitoring

While we are committed to ensuring the highest level of protection, it is not possible to guarantee complete security for information transmitted over the internet. We therefore encourage you to use a strong password and keep your account information confidential.

Data Retention Period

se999 retains personal information based on legal and business requirements. As a general rule:

• Account information: may be retained for a minimum of 5 years after account closure — due to legal obligations.
• Financial transaction records: for the period specified under applicable law.
• Communication records: for the period necessary for customer service improvement and dispute resolution.
• Cookie and session data: session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.

User Rights

As a se999 user, you have the following rights over your own information:

8.1 Right of Access

You can find out what information se999 holds about you. Upon request, we can provide you with a copy of your information.

8.2 Right of Rectification

If there is any incorrect information in your account, you can request that it be corrected. You can update most information yourself in account settings.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, information required to meet legal obligations may not be immediately deletable.

8.4 Right to Object to Processing

You can object to your information being processed for marketing purposes. The option to opt out of such communications will be available in your account settings.

To exercise any of the above rights, contact us at [email protected] or use our 24/7 live chat support.

Privacy of Minors

se999 strictly prohibits registration and participation by anyone under the age of 21. We do not intentionally collect any information from minors. If we are informed that information from a minor has been collected, we will immediately delete that information and close the associated account.

For age verification, we collect date of birth at the time of registration and may request additional identity verification documents if needed.

International Data Transfers

se999 may use servers or cloud services located outside Bangladesh. For such transfers, we ensure that:

• The receiving country or organization maintains adequate data protection standards.
• A Data Processing Agreement (DPA) is in place with the provider.
• Transferred data is protected through encryption.

Changes to the Privacy Policy

se999 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

Complaints and Contact

If you have any questions, concerns, or complaints about how your personal information is managed, please contact us:

We will try to respond to your complaint within 30 business days of receipt. Complex matters may take longer, but we will keep you updated on the process.